FAQ
To guarantee availability, especially during the busy summer season, we recommend making your reservation at least 24 hours before your scheduled transfer.
Booking is quick and simple. You can reserve your transfer through our website, by phone, or via WhatsApp. Just provide your pickup and destination locations, travel date and time, and the number of passengers.
Our fleet includes premium Mercedes Vito vehicles, designed to offer a comfortable and enjoyable journey. Every vehicle features:
- Comfortable leather seating
- Air conditioning
- Complimentary Wi-Fi
- Spacious luggage capacity
- High safety and maintenance standards
We offer several convenient payment options:
- Online Card Payment via Viva Payments (credit/debit cards, Apple Pay, and Google Pay)
- Cash Payment upon arrival
Your booking confirmation includes a 24/7 emergency contact number. Simply call us, and our team will assist you immediately.
For airport arrivals, enter your official flight arrival time exactly as shown on your airline ticket.
For airport departures, provide your preferred pickup time. Make sure to allow enough time for the journey to the airport, plus at least two hours before your flight for check-in and security.
Please review your booking confirmation carefully once you receive it. If any information is incorrect, let us know as soon as possible. Changes should ideally be requested at least 48 hours in advance.
After your reservation is confirmed, you’ll receive a booking voucher with detailed meeting instructions, including the exact meeting point and your driver’s contact information. A 24-hour support number is also provided should you need assistance.
Our Mercedes Vito comfortably seats up to 8 passengers, with ample space for luggage.
Absolutely. We specialize in tailor-made experiences, allowing you to personalize your itinerary according to your interests, schedule, and preferred destinations.
Yes. Every transfer and tour is completely private, meaning the vehicle is reserved exclusively for you and your travel companions.
Passenger safety is our highest priority. Our vehicles are equipped with the integrated SafeTrans by Schnierle system, seat belts for every passenger, and a non-slip floor, ensuring safe and comfortable transportation, including accessibility for wheelchair users.
Our drivers always aim to arrive on time. If an unexpected delay occurs due to circumstances beyond our control, please contact us immediately using the phone number provided in your booking confirmation, and we’ll keep you informed.